Guide + Services for Technical Trainers
The 130-page practical guide to designing and delivering Virtual Instructor-Led Training that actually sticks, plus hands-on services and training outsourcing for teams that want to improve their delivery.
Guide: £15 one-time · Services: free exploratory call
Why this matters
Done well, technical training drives adoption, prevents churn, and saves million-dollar accounts. Done poorly, it's two hours of slides nobody remembers, and a customer who silently disengages.
This guide is the playbook of a senior trainer who's helped renew major contracts and shaped technical enablement at global SaaS companies. No fluff, no AI-generated filler. Just real stories, real templates, and the lessons learned the hard way over two decades on stage.
“The perfect presentation is not one where the presenter reads off of their screen and only leaves 5 minutes for the live demo.”
What's inside
Includes ready-to-use email and Slack templates you can put to work this week. Every chapter ends in something you can do, not just something you've read.
Why curiosity is the single most underrated trait in technical enablement, and how to keep it alive after years in the role.
Email templates that warm up your champion before the kickoff, plus a discovery-call framework that surfaces what the audience actually cares about.
Why 20–30 beats 100, and the gamification levers that turn first-cohort attendees into product ambassadors.
How to handle dense technical topics without losing the room, including pre-work formats that lift show-up rates.
The exact structure of a meeting invite that survives the inbox, with clear expectations and resources baked in.
Ready-to-use email and Slack messages to close the loop after the session, including how to handle the “take it offline” questions.
Ethos, logos, pathos. Cicero’s De Oratore applied to product training, plus the science of how new memory builds on existing knowledge (Bartlett, Sweller).
How great technical training opens the door to Sales Engineer, Solutions Architect, and Customer Success Architect roles, and what it takes to make the jump.
About the author
Technical Trainer in B2B Tech since 2020, transitioning to Sr. Customer Success Architect in 2025. He has trained product teams around the world, from VoIP at scale through SaaS onboarding to product analytics, helping renew million-dollar accounts through training alone.
Public speaking has been a thread for two decades. It started in high school as Young Peace Ambassador of the UNESCO Club of Florence, continued with commercial diplomacy at the Italian Chamber of Commerce in Rosario, Argentina, and ran through years travelling as a Product Trainer for an Italian corporation before settling into tech. This guide distils two years of writing and hundreds of real customer CSATs into one practical playbook.
Get the guide
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Working with Giuliano
Every service starts with a free exploratory call. We talk about your team, your training challenge, and what a good-fit engagement looks like. Pricing is discussed after we understand the scope.
One-to-one
A focused 60-minute call to unblock one specific training problem, with a written recap.
Free 15-minute exploratory call. No commitment required.
Most requested
Training outsourcing. I take one of your programmes and deliver it (prep, session, follow-up) directly to your customers.
Free 15-minute exploratory call. No commitment required.
Programme
I train up to 6 of your in-house trainers on the CrackVILT method to lift your team's CSAT and session effectiveness.
Free 15-minute exploratory call. No commitment required.
Prefer email? Write to info@crackvilt.com and we'll find a fit. Bespoke curricula, larger cohorts, and multi-day programmes on request.
FAQ
The guide is written from the lens of Virtual Instructor-Led Training because that's the dominant format in B2B Tech today, but most of the material (discovery calls, audience design, storytelling, follow-up) applies equally to in-person workshops and conference talks.
Yes. The guide is explicitly written for engineers, dev advocates, and consultants moving into training delivery, as well as trainers who want to lift their CSAT. Nothing is gatekept behind years of experience.
Probably. The author has been training audiences since 2014, across multiple industries. But the honest answer is: every trainer worth following keeps learning. The moment you think you've seen it all is usually when results stop improving. The guide reflects that mindset: the angle on schema theory, the trusted-advisor career arc, and the specific templates are designed to give experienced trainers fresh tools, not the basics.
An instant PDF download (130 pages). Readable on any device. Free updates to future revisions of this edition.
Yes. Lemon Squeezy handles invoicing automatically and supports adding your company name and VAT/GST number at checkout. The receipt is generated immediately and emailed to you.
The guide is delivered as an immediate digital download, so all sales are final once the file is delivered. The table of contents, chapter excerpts, and author bio on this page are there so you can decide whether the content fits before you buy. Please read them carefully. If something is technically wrong (broken link, corrupt file, double charge), email info@crackvilt.com and I'll fix it.
Yes. Beyond the guide, I offer three service tiers for teams: a one-hour Strategy Call, a full VILT Delivery Pack where I run the workshop for you, and a Train the Trainer programme for in-house enablement teams. See the Working with Giuliano section above, or email info@crackvilt.com for bulk PDF access and bespoke curricula.